Refund and Returns Policy

1. General Policy

At bladego, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with a product, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

2.1 Time Frame

Returns must be initiated within 30 calendar days from the date you received the item.

2.2 Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for return.

3. Return Process

3.1 Request Submission

To start a return, contact our support team at [email protected] or call +1(806)737-9486. Provide the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2 Return Authorization

Our team will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us. Returns without an RMA number will not be processed.

3.3 Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Non‑Refundable Items

• Gift cards
• Personalized or custom-made products
• Sale items marked as final sale

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your return request. Exchanges are subject to product availability.

6. User Responsibilities

• Provide accurate contact and order information.
• Package the returned item securely to prevent damage during transit.
• Adhere to the 30‑day return window.

7. Legal Disclaimer

Our Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. Bladego reserves the right to amend this policy at any time without prior notice. Continued use of the website after changes constitutes acceptance of the updated policy.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

Email: [email protected]
Phone: +1(806)737-9486
Address: Bladego Store, 1234 Commerce Blvd, Suite 100, Austin, TX 78701, USA